Matthew Oliver

Matthew Oliver is a Quality Control Manager with City Wide Facility Solutions Edmonton and a Business student at MacEwan University.

In his role, Matthew is responsible for ensuring that services delivered at client facilities meet City Wide’s high standards. He works behind the scenes during evenings and weekends — when many services are performed — to verify that work is completed correctly and consistently.

What Does a Night Manager Do?

Matthew plays a critical role in maintaining service quality by acting as an on-site representative for the client.  He regularly visits facilities after hours to:

• Perform quality inspections of janitorial and maintenance services
• Ensure contractors are meeting agreed service standards
• Identify and address issues before they impact the client
• Communicate directly with contractors to correct or improve performance
• Provide feedback to the City Wide team to ensure continuous improvement

Because much of the work happens outside of normal business hours, Matthew helps ensure that clients arrive each day to a clean, well-maintained facility.

Representing the Client

One of the key advantages of working with City Wide is that we represent the client — not the contractor.  Matthew’s role is central to delivering on that promise. Rather than relying solely on contractor self-reporting, City Wide provides independent quality oversight to ensure services meet expectations.

If something isn’t right, Matthew works with the contractor and the City Wide team to resolve the issue quickly — so clients don’t have to manage it themselves.

Supporting the Full Team

Matthew works closely with both Facility Solutions Managers (FSMs) and independent contractors to ensure services are aligned with client expectations.

Together, the team provides:

• Ongoing quality control
• Clear communication
• Accountability across all services

This layered approach ensures that every client receives consistent, reliable service backed by active oversight.

Outside of Work

Matthew is currently pursuing a Business degree at MacEwan University, where he is developing the skills and knowledge to support his long-term career in business and operations.